Dear customers: If you need us to provide after-sales service for our products, please call the hotline:

Service hotline: 0938-2236529Email: ctcsshfw@163.comComplaint phone: 0938-223656013993816069

Service concept:

Customer first, attentive service

With customers as the center, we provide convenient, safe and reliable products that meet customer needs, conscientiously fulfill our corporate responsibilities, and create higher value for customers with good and thoughtful services.

Service commitment:

In order to ensure the commitment to user service, the company has set up a technical service team to coordinate after-sales technical service work. The members of the technical service team are composed of professional engineers with rich practical operation experience. In order to solve problems for users in a timely and rapid manner, the company has more than 20 service outlets in major cities across the country, which are responsible for communicating with users and have various spare parts and technical information for users to choose from.

Reply within 8 hours after receiving the notification 24-hour service personnel arrive at the site 360-degree one-stop solution

Ensure that the equipment arrives safely and reliably at the delivery site designated by the user;

Send personnel to the user's site or the user sends personnel to the company for technical training;

The equipment implements the "three guarantees" service during the warranty period. Outside the warranty period, if it is a product quality problem, it is still responsible for handling and solving it;

For major projects, a field service working group headed by the main management personnel is responsible for the equipment from unpacking acceptance to live operation, and can only return to the company with the user's consent;

Service process: